It is possible under certain circumstances for your eufy battery Video Doorbell offline. This article will detail the circumstances in which your battery doorbell can lose its connection and what to do if this occurs.
 

Why Do 2K Battery Doorbells Offline?

1. HomeBase is disconnected with Internet router or Wi-Fi.

2. HomeBase offline due to temporarily losing power.

3. You have changed your Wi-Fi network password.

4. Your doorbell loses connection with HomeBase.

5. Battery doorbell runs out of its battery.

What Can I Do When It's Offline?

1. Make sure that your HomeBase 2 is connected to the Internet and the Indicator LED is blue. For more information, please refer to Failed to Add HomeBase 2 in eufy App.

2. Press the SYNC button at the back of your battery Doorbell.

3. Make sure the HomeBase is not close to the wall/corner or ceiling.

4. Move the Battery doorbell closer to the HomeBase.

5. Make sure that your eufy battery Doorbell has enough battery. 

Note: A small number of customers reported that the doorbell went offline or disappeared from the App when it was installed in the mounting bracket. It is very likely that the screw is too long to withstand the SYNC button. Please make sure if you use the original screws to install the battery doorbell in the package.

If you still have questions, please contact us for further assistance.