If the download time does not match the video recording time, please refer to the following suggestions.

Update Firmware Version

Please update the latest firmware version. You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not. 

There is a link for updating firmware for your reference: Update Firmware for eufy Security Devices via App.

If you still have questions, please contact us for further assistance.