If your eufy S220 SoloCam failed to record videos, please verify the following settings have been enabled and are correctly configured for the camera to record events.
Verify the camera is turned on. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Camera On.
Try increasing the camera’s motion detection sensitivity level. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection.
Change the camera working mode to Customize Recording with 5s retriggering intervals. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Power Manager > Customize Recording.
Note: Under Customize Recording setting, please also disable the “End clip early if motion stops” function, then the camera will not stop recording as soon as motion stops.
Confirm the camera’s working mode has been configured to record videos. Please launch the eufy Security app > select the Security tab > S220 SoloCam > Home/Away Settings > confirm Video Recording is selected.
Note: Please also verify the camera is not in Disarmed mode as it will not detect or record any events.
If you have any further questions regarding eufy S220 SoloCam, please contact usfor assistance.
