eufy Support | Troubleshooting & Customer Service

My eufy Security Cameras and Doorbell Don't Detect Motion

If your eufySecurity cameras don’t detect motion, please follow the instructions listed below to troubleshoot the issue:

1. Check if your camera’s microSD card or local eMMC is in working condition by launching Eufy app and selecting Camera/Doorbell Settings > Storage.

2. Verify if your camera is installed properly and positioned correctly.

For more information, please visit the following articles:

3. Confirm the camera feature and motion detection feature have been enabled.

--- Toggle the Camera On bar to enable the camera feature in Camera Settings.

--- Toggle the Motion Detection bar to enable the motion detection feature in Camera Settings.

4. Check if the security mode settings of that specific camera have been properly configured.

--- Tap the Security button at the lower right corner of the main page and find your camera’s security mode settings. Set your camera to the Home mode and enable Record Video and Push Notification under the Home mode. Tap Save to save settings.

5. Check if your camera’s sensitivity level is too low. You can increase the motion sensitivity level from low to high to verify if it is able to detect motion better. For more information, please refer to How to Adjust the Motion Sensitivity on eufySecurity Cameras.