Is your X8 Pro SES not starting its dust collection? Don't worry, we've got you covered!
Please visit the following link to watch a video that has detailed visual instructions:
How to Use the Self-Empty Station
Our latest app version is 2.28.1 and the latest firmware version is 3.4.5. Please always regularly update your app version and RoboVac's firmware for optimal performance.
Issue 1: The Self-Empty Station isn't collecting dust, a red light is on, and the voice prompt says "The dust bag is not installed in the dustbin. Please install the dust bag before starting dust collection."
Troubleshooting:
- Check if the dust bag is installed (see the left image: when it is not installed, it will give this voice prompt) and if it is properly positioned (see the right image).
- Install or adjust the dust bag as shown in the following image, close the Self-Empty Station cover, and then press the automatic dust collection icon on the app.
Issue 2: The Self-Empty Station can't continue collecting dust, a red light is on, and the voice prompt says "The station's dust bag is full or there is a foreign object stuck, please check."
Troubleshooting:
- Open the Self-Empty Station lid, remove the dust bag, and check if it's full. If the dust bag is full, simply replace it with a new one. Please remember to replace the dust bag when necessary.
- Lift the robot cover, open the dustbin cover, remove the filter, and check if there is any residual garbage in the dustbin that has not been emptied. Also, check if the dust collection port at the tail of the robot is blocked by a large foreign object (as shown in the image). If so, remove the foreign object, reinstall the dustbin, and try dust collection again.
- Turn over the Self-Empty Station and check if there is a foreign object stuck in the air duct located at the bottom of the Self-Empty Station (as shown in the image). Sometimes, the blockage might be in the middle of the Self-Empty Station air duct and not visible from the bottom. In this case, remove the four screws from the air duct cover on the bottom of the station, remove the cover to check, clean the foreign object, reinstall the air duct cover with the four screws, and try dust collection again.
Note: If air duct blockages happen frequently, it is recommended to set the self-empty frequency to every 20 minutes to prevent blockages caused by too much garbage in the dustbin due to extended cleaning times. You can refer to below article for more details: Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?
By following these steps, you should be able to resolve the dust collection issues on your X8 Pro SES robot.
If you continue to experience issues, please contact us for further assistance.
