I. Troubleshooting Steps

Verify System Notification Settings

1. Phone Settings > Apps > eufy > Notifications.

2. Ensure that notifications are enabled.

Check Battery Optimization Settings

1. Phone Settings > Apps > eufy > Battery.

2. Set battery optimization to “Unrestricted.”

Confirm the eufy App Notification Settings

1. Launch the eufy app > Smart > Device > Security Settings > Notifications.

Ensure that the “Notification” box is checked.

2. Launch the eufy app > Settings> Device >Settings> Motion Detection.

3. Launch the eufy app > Settings> Device >Settings

4. Launch the eufy app > Settings> Notifications

II. Additional Recommendations

Keep the eufy App Running in the Background

• Allow the eufy app to continue operating in the background. Avoid completely closing the app; instead, use the Home button to return to the home screen.

Note:  Android devices, in particular, may actively terminate background apps, potentially affecting push notifications.

• To learn how to stop your phone's operating system from terminating background apps, please check the following link: https://dontkillmyapp.com/

Key Considerations

• Differences in the software of Android device manufacturers will directly influence background app retention.

• To enable push notifications to work properly, please verify that the eufy app is permitted to operate in the background.

If you have any other questions about the eufy app, please don't hesitate to contact us for further assistance.