eufy Support | Troubleshooting & Customer Service

More On Dashboard

The dashboard shows you power and battery-related data. More features will be added in the future.

Battery Trends
Shows battery data and trends for the past 7 and 30 days. Battery trends will fluctuate slightly due to a range of factors and this can help you identify the factors contributing to battery usage.

Solar Charging
Shows daily solar production for the last 7 and 30 days.
Daily solar production is affected by a range of factors.
Possible reasons for a decrease in solar charging performance include:

Battery Protection Mechanism: S120 Solar Wall Light Cam can be charged up to 96% at most during solar charging. The device will start charging again once the power drops below 90%.
Charging Temperature Limit: S120 Solar Wall Light Cam can charge via solar energy within the temperature range of 0°C to 57°C (32°F to 134.6°F).
Solar Panel Obstruction: If the panel becomes blocked or covered, it can affect the absorption of solar energy, resulting in poor charging performance.
Weather: Rainy or cloudy weather can affect the availability of solar energy, resulting in poor charging performance.
Equipment Malfunction: If the charger or charging cable malfunctions, it can affect charging performance.

To ensure optimal charging performance, it is recommended to regularly clean the solar charging panel, check the weather conditions, and replace the battery if necessary.

Consumption
Shows the change in power consumption over the last 7 and 30 days, and shows you your device’s major power-consuming activities, which can give a better understanding of your device’s overall power consumption.
If the device is consuming too much power, we recommend that you try the following:

Avoid installing the camera in a position facing a road, as this may frequently trigger recordings, leading to rapid power consumption.
Set your "Working Mode" to "Optimal Battery Life".
Set your "Motion Detection” mode to "Human".
Set up activity zones to monitor targeted areas only.

The data displayed on the dashboard is historical power data, which means that yesterday's and earlier data will be displayed. Today's data will show after midnight. It should be noted that if the device is offline, it will fail to report the power data during the offline period, and the report will appear without data.

For further assistance, contact customer service by emailing support@eufylife.com.