eufySecurity's ecosystem provides various types of security products to suit your needs, including HomeBase, eufyCam, video doorbell, entry sensor, motion sensor, floodlight camera, indoor camera, outdoor camera, smart lock and many more to help you closely monitor and record what is happening on your property by using our intuitive app on your smartphone at anytime and from anywhere.
eufySecurity's ecosystem relies on the eufy app to achieve the goal. The free eufy app lets you set up your eufySecurity devices, monitor their status, change their settings and receive notifications when an event happens. Here’s an introduction to the basics.
Get the eufy App
Simply download the eufy app from App Store (iOS devices) or Google Play (Android devices) and start having full control of your eufySecurity devices.
Here's What You Need to Begin
- A free eufySecurity account. If you do not have an account yet, you can create one directly by using the eufy app. Learn more about Sign up for A eufySecurity Account.
- At least one eufySecurity product that requires using the eufy app.
- A 2.4 GHz Wi-Fi network to connect your eufySecurity product(s) to the Internet. Learn more about Requirements for Using eufySecurity Devices.
eufy App FAQ
1. Is the eufy App free?
Yes, it is free of charge. However, we do also provide additional charged services in the app that are optional for users, such as cloud backup and protection plan.
2. Where is the eufy App available?
The eufy app is available on App Store (iOS devices) and Google Play (Android devices).
3. What is the difference between the eufy Apps?
eufyHome is designed for smart home products, such as RoboVac, smart light bulb, smart plug and more. eufySecurity is designed for security products only.
4. What are the compatible security devices with the eufy App?
HomeBase series, eufyCam series, video doorbell series, floodlight camera series, indoor camera series, outdoor camera series, smart lock series, entry sensor, motion sensor, keypad and many more.
Note: SpaceView baby monitor series and Petcare series are not compatible with the eufy app.
5. What is the minimum operating system requirement to use the eufy App?
The eufy app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets. Please note using it on an operating system that does not meet the requirement may result in compatibility issues.
6. Is there a Windows/Kindle Fire version of the App?
Sorry. The eufy app is not compatible with Windows phones and tablets or Amazon Kindle Fire tablets.
7. Can I share the device(s) with my family?
Yes. At the current stage, one device in the app can be shared with up to five guest accounts. See Share Your eufySecurity Devices With Your Family.
8. How do I update the eufy App?
The eufy app will display a pop-up notification window after the app is launched when there is an update available. You can also visit Google Play (Android devices) or App Store (iOS devices) to check for updates.
If you have any questions, please contact us for further assistance.
