If you have encountered the issue of the camera failing to discover your WiFi network, please try the following troubleshooting steps to determine if the issue can be resolved.

• Please make sure the SSID of your 2.4GHz WiFi network is not hidden.
• Please make sure your 2.4GHz WiFi network has a security setting of either WPA or WPA2

Note: Due to WEP being the least secure setting of the current standards, eufy Pet Dog Camera will not be able to connect to a 2.4GHz WiFi network with WEP security setting.

• Please make sure you are connecting to a 2.4GHz WiFi network.

Note: eufy Pet Dog Camera does not support 5GHz WiFi network.

• The WiFi signal may be too weak. Please try setting up your eufy Pet Dog Camera closer to the router.
• Please try to refresh the app screen a few times as shown in the image below to check if the list of available networks will populate.

If you have further questions regarding how to make sure your eufy Pet Dog Camera is able to discover your WiFi network, please contact us for assistance.