When a motion is detected and the eufySecurity device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips:

Phone Settings

1. Please make sure you have enabled notifications in your phone's settings. 

You can go to your phone's settings > Notifications > Enable eufySecurity notifications.

2. Please make sure you have added EufySecurity to the app whitelist in your phone's settings for some brand’s Android phone (Samsung ect.). If you are a Samsung user and don’t know how to add an App to the whitelist, see it here.

App Settings

1. Please make sure you have enabled motion detection in your camera's setting. 

You can go to check from the menu Camera Settings> Motion Detection.

2. Please make sure you have enabled push notification in the Security mode you have selected. 

You can go to Security Mode > Select Camera/Sensor Name > Home/Away > Security Mode Settings > Push Notification.
 

Note: If your iwatch receives notifications, your iphone cannot receive notifications any more. 

If you still have questions, please contact us for further assistance.