To set up the Video Smart Lock, please refer to the following article: 

How to set up the Video Smart Lock? 

When the Video Smart Lock cannot connect to the WiFi Bridge, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Make sure your lock has enough power. 

2. Check your smartphone’s Bluetooth settings and make sure it has been turned on. 

3. If you are using an Android device, please make sure the Location Service feature is enabled. 

4. Try to reboot your lock by reinstalling the battery.

If the WiFi Bridge cannot be added to the app, please try the troubleshooting steps listed in the following article: Failed to Add the WiFi Bridge to the eufy Security App.

If you have further questions regarding the eufy Video Smart Lock, please contact us for assistance.