What if no HomeBase 3 is found when the app searches?
(1)Please check the firmware version of your HomeBase 3-2.1.1.9 or above (2)This function can only be used if Wall Light Cam and HomeBase 3 are connected to the same network, are added to the same home in the eufy Security app, and are attached to the same eufy account. Please check whether your devices have met each of these requirements.
What should I do if my Wall Light Cam fails to connect to HomeBase 3?
Make sure your camera and HomeBase 3 are powered on. Make sure they are both connected to the same network. Make sure your network router is functioning normally (it may help to restart your network router).
The connection to HomeBase 3 was successful but the stream test failed. What should I do?
Make sure your camera and HomeBase 3 are powered on. Make sure they are both connected to the same network. Make sure your network router is functioning normally (it may help to restart your network router).
I have removed Wall Light Cam or HomeBase 3 from my setup. Do I need to repeat the setup process if I want to store Wall Light Cam videos to HomeBase 3 in the future?
Yes. If you remove either Wall Light Cam or HomeBase from your setup, you will need to repeat the setup process if you want to store Wall Light Cam videos to HomeBase in the future.
I have connected my Wall Light Camera to my HomeBase 3. Why doesn't Wall Light Camera appear in the device list of HomeBase 3?
This is a software oversight that is expected to be fixed in a June software update.
Will recordings be stored on Wall Light Camera or HomeBase 3?
Recordings are first stored on Wall Light Camera. If you choose to back up videos to HomeBase 3, recordings will also be stored there.
What happens if Wall Light Camera's storage is full?
If Wall Light Camera's storage is full, new recordings will overwrite the oldest stored recordings. Overwritten recordings backed up to HomeBase 3 will still be stored and available there.
How can I see where a recording is stored?
This can be checked in 2 ways:
In the app click "Event List -> Filters -> HomeBase 3". This filter will only show recordings stored on HomeBase 3.
When you play a video, if there is a "Favorite" icon in the bottom right corner, the video is stored on HomeBase 3.
If I clear the local storage of Wall Light Camera, will the recordings backed up to HomeBase 3 be deleted too? Only the recordings on the device will be deleted. Recordings stored on HomeBase 3 will not be affected.
