❓How to Connect Video Smart Lock With HomeBase 3
💡To make the Video Smart Lock connect with the HomeBase 3, please refer to this article:
How to Connect Video Smart Lock to HomeBase 3
❓What should I do if my Video Smart Lock fails to connect to HomeBase 3?
💡Make sure your HomeBase 3 is powered on.
Make sure the HomeBase and Lock are both connected to the same network.
Make sure your network router is functioning normally (it may help to restart your network router).
❓What will change after my Video Smart Lock joins the Edge Ecosystem?
💡To figure out the changes after connecting the Video Smart Lock to HomeBase 3, please refer to this article:
Before 🆚 After (Connecting Video Smart Lock to HomeBase 3)
❓Can the Video Smart Lock support Human Recognition after connecting the Video Smart Lock to HomeBase 3?
💡Yes. Connecting to HomeBase 3, the Video Smart Lock will get the Human Recognition feature.
❓How to add Familiar Faces for my Video Smart Lock?
💡To add a familiar face after connecting the Video Smart Lock to HomeBase 3, please find the HomeBase on the devices page first. Then there should be a Face Management page. You can add a familiar face here. For more information, please refer to this article:
❓Will the Video Smart Lock get the Automation Function after connecting the Video Smart Lock to HomeBase 3?
💡No. The Automation Function is still unavailable on Video Smart Lock.
❓Will the Video Smart Lock support 7/24 continuous recording after connecting to HomeBase 3?
💡No. Even connected to the HomeBase 3, Video Smart Lock still can’t support 7/24 continuous recording.
❓Will the Video Smart Lock support Pet Detection?
💡Yes. Connecting to HomeBase 3, the Video Smart Lock will get the Pet Detection feature.
❓Can the Video Smart Lock still connect to my Wifi-Bridge as a chime?
💡No, if the Video Smart Lock connects to the HomeBase 3, it cannot connect to the Wifi-Bridge as before. To add a new chime, you can plug in a USB Dongle to your HomeBase 3, which can be a doorbell chime for the Video Smart Lock.
❓Can I set security modes for my Video Smart Lock?
💡Yes. Connecting to HomeBase 3, you can set Home/ Away/ Disarm/ Schedule/Geofencing Modes for your Video Smart Lock.
❓Can the Video Smart Lock still record events when I am watching the Live feed?
💡Yes. Connecting to HomeBase 3, the video smart Lock will still record events when live streaming
If you have any further questions, please contact us for assistance.
