If your eufy Outdoor Cam failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.

Note: eufy Outdoor Cam only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.

With the Outdoor Cam plugged into a wall outlet using the included power adapter and cable, please launch the eufySecurity app > Devices tab > Add Device > select Outdoor Cam > tap Next > scan the QR code on the Outdoor Cam > press and hold the SYNC button on the Outdoor Cam for 2 seconds until it emits a beeping sound > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Confirm > Outdoor Cam will automatically connect to the selected 2.4GHz WiFi network.

If you are still experiencing issues connecting your eufy Outdoor Cam to a 2.4GHz WiFi network, please contact us for assistance.