If your eufy SoloCam failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.

Note: eufy SoloCam only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.

Please make sure the SoloCam has been fully charged, then launch the eufy app > Devices tab > Add Device > select SoloCam, SoloCam Spotlight, or SoloCam Solar depending on your SoloCam model > select your 2.4GHz WiFi network and enter the WiFi password, then tap Next > press and hold the SYNC button on the SoloCam for 2 seconds until it emits a beeping sound, then tap the Heard a Beep button on the screen > use the SoloCam to scan the QR code on your phone’s screen > SoloCam will automatically connect to the selected 2.4GHz WiFi network.

If you are still experiencing issues connecting your eufy SoloCam to a 2.4GHz WiFi network, please contact us for assistance.