If your eufy Wired Video Doorbell failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.

Note: eufy Wired Video Doorbell only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.

Before connecting your eufy Wired Video Doorbell to a WiFi network, please verify it has been properly connected to a doorbell transformer. Please visit the following links for detailed step-by-step instructions on how to connect your Wired Video Doorbell to a doorbell transformer.

For US users:

How to Connect Your eufy Wired Doorbell With Transformer and Chime (US)

For UK and EU users:

How to Connect Your eufy Wired Doorbell With Transformer and Chime (UK/EU)

Once the doorbell wiring has been verified, please launch the eufySecurity app > Devices tab > Add Device > select Wired Doorbell > scan the QR code on the back of the Wired Video Doorbell > press and hold the doorbell button until it emits dinging sounds > proceed to the Voltage Diagnosis test to verify the transformer provides sufficient power > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Next > Wired Video Doorbell will automatically connect to the selected 2.4GHz WiFi network.

If you are still experiencing issues adding your eufyCam to eufy HomeBase, please contact us for assistance.