When you try to download the videos, you receive the "Failure to download'' message. It is most likely the unstable network and slow upload/download speed.

Reset the Network

Please try resetting the network settings of your phone and also check if your network is stable. This will clear the network information connected to the phone, such as Bluetooth, application network restrictions and other settings.

1. For iOS devices, please follow setting > general > reset > reset network setting.

2. For Android devices, please try the following, different phones may be different.

• setting > system > backup & reset > reset network setting
• setting > advanced setting > backup & reset
• setting > wifi > advanced setting > reset network setting

Test the Download Speed

Please test your download speed via speed test or other tools. The download speed is at least 2Mbps.  

If you still have questions, please contact us for further assistance.