If you are unable to scan the QR code for your S220 SoloCam, please try the following troubleshooting steps to verify if the issue can be resolved.

• Please ensure the plastic film on the camera lens has been removed.
• To ensure your phone can accurately scan the QR code, please keep the distance between your phone and the QR code at approximately 4~8 in/10~20cm apart.
• Try slowly moving your phone closer or farther away from the camera lens.
• Try increasing or decreasing the brightness level of your phone screen.
• Avoid scanning the QR code in a dark environment or under direct sunlight.

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.