If your smartphone is unable to scan the QR code on your eufy Security device, please try the following troubleshooting steps and avoid scanning the QR code in a dark environment or under direct sunlight. Additionally, you can skip the step to scan the QR code and simply enter the device's serial number manually.

How to Find the QR Code

Normally, the QR code can be found on the back or bottom of the device. Please find the QR code location according to the following article: eufy Security Device QR Code Location and How to Scan QR Code. 

Failed to Scan the QR Code

1. Scan the QR code in a well-lit environment

If you cannot use the built-in flashlight on your smartphone when scanning the QR code, please try to scan the QR code in an environment with sufficient lighting. 

2. Check the distance

Make sure the distance between your smartphone and the QR code is approximately 8in / 20cm.
 

3. Center the QR code on the screen

When scanning the QR code, please make sure the QR code is at the center of your smartphone screen. 

4. Tilt the phone down

Avoid tilting your smartphone up to scan the QR code because direct lighting or sunlight can cause reflections that will interfere with the scanning process.

5. Clean the phone’s camera lens

Please wipe the lens clean if there are stains on the camera lens.

If the issue still persists, please contact us for further assistance.