eufy Support | Troubleshooting & Customer Service

Floodlight Cam E340 FAQ

❓: Is the Floodlight Cam E340 battery-powered?

💡: No, the Floodlight Cam E340 requires hardwired installation with AC 100V - 240V. Please DO NOT use a dimmer switch or timer for this product.

❓: Can I use the USB-C port to power the Floodlight Cam E340?

💡: No, the USB-C port is for setting up the camera only and it cannot be used to power the camera on a daily basis.

❓: Are the floodlight panels replaceable?

💡: No, the floodlight panels are not replaceable. The lifespan of the lights is more than 100,000 hours.

❓: Can I adjust the tightness of the floodlight panels?

💡: No, the light panels have been reinforced during production and they have a certain level of wind resistance.

❓: What are the screws in the package used for?

💡: The package contains either two or three screw bags. Screw Bag A includes screws and anchors, which are used to install the mounting bracket on the wall. Screw Bag B contains base screws, which are used to secure the camera body to the mounting bracket. Screw Bag C (only for US/CA regions) includes bracket screws and earth screws, which are used to secure the mounting bracket to the junction box and secure the ground wire.

❓: Does the Floodlight Cam E340 require connection to HomeBase for 24/7 recording?

💡: The Floodlight Cam E340 requires either a microSD card (up to 128GB) or a connection to HomeBase S380 (HomeBase 3) to enable 24/7 continuous recording.

❓: Is the Floodlight Cam E340 compatible with HomeBase 3?

💡: Yes, it is fully compatible with HomeBase 3 with firmware version V3.3.2.6 and above.

❓: How does the 8x Smart Zoom function work?

💡: The dual cameras work together to offer 3x optical zoom and up to 8x digital zoom.

❓: Does the Floodlight Cam E340 support Apple HomeKit or Google Home?

💡: No. The Floodlight Cam E340 does not support Apple HomeKit or Google Home. However, the Floodlight Cam E340 does support Smart Displays using Amazon Alexa and Google Assistant, allowing the use of voice control to view the camera's live view and control the floodlight.

❓: What is the A.I. Tracking function and how does it work?

💡: The A.I. Tracking function adjusts the position of the camera to keep the targeted movement within the camera’s field of view to clearly and completely capture the entire event.

❓: Does the Floodlight Cam E340 support 5GHz Wi-Fi?

💡: Yes, the Floodlight Cam E340 supports Dual-Band Wi-Fi 6 for a faster and more stable connection, and WPA3 encryption for added security. You can select 5GHz Wi-Fi for faster, smoother live views, or use 2.4 GHz Wi-Fi for extended range. A Wi-Fi 6 router is recommended for optimal performance.

❓: What is a preset position and what is it used for?

💡: Preset positions are pre-set camera monitoring locations. You can set up to four monitoring areas in the eufy app, and quickly move the camera to one of the specified positions with one click in the app.

❓: How many days of recordings from the Floodlight Cam E340 can be stored on a 128GB microSD card?

💡: When continuously recording at the highest resolution, it can record up to 144 hours (6 days) of footage. You can also connect your camera to HomeBase 3 for additional video storage capacity.

❓: If my camera or microSD card is stolen, can others view the recorded footage?

💡: No, all video recordings are encrypted and bound to your eufy Security account. The stored video recordings can only be accessed by logging in to your eufy Security account and binding the camera.

❓: Can I use the camera without a microSD card installed?

💡: Yes, you can use your camera's live stream, two-way audio, control lights, and receive motion detection notifications normally without having a microSD card installed. However, since the camera does not have internal storage, your camera will not be able to record and save any video clips. In addition to using a microSD card, you can also connect your camera to HomeBase 3 or the cloud to store video recordings.

❓: Why is my camera blinking?

💡: The camera's indicator light blinks different colors to signal different statuses. For example, a blinking red light means that the camera is not connected to the Internet. Please visit Understanding the Indicator Light Colors on Your Floodlight Cam E340 for more information.