In order to remotely access your eufy Security devices, please make sure you have granted permissions for the eufy app to access mobile data on your smartphone.

For iOS

Launch the Settings app > scroll down to find the eufy app > make sure the Cellular Data option is enabled.

For Android

Please note different Android phones may have different user interfaces and paths. The example shown in the screenshot below is from a Google Pixel 6.

Launch the Settings app > select Apps > select the eufy app > make sure the Unrestricted data usage option is enabled.

Additionally, if you are still experiencing issues with remotely accessing your eufy Security devices, please visit Unable to Watch Live View When Away From eufy Security Video Devices for detailed information regarding how to configure your smartphone and router settings.

If you have further questions regarding how to enable mobile data permission for the eufy app on your smartphone, please contact us for assistance.