eufy SoloCam may sometimes trigger false motion activity based on several factors, please refer to the following factors that may lead to the camera triggering false motion activity and how to correct them.
- Cause: In some cases, if the motion detection sensitivity of the camera is set too high, the camera will detect any minor movement, resulting in excessive motion triggering and unnecessary video recordings.
Solution: To minimize unnecessary motion detection, you can lower the sensitivity level by launching eufy app > Camera Settings > Motion Detection > adjust Detection Sensitivity accordingly. Additionally, the Motion Test Mode in the Motion Detection setting is also a great tool to utilize in order to determine an ideal motion sensitivity setting based on your environment and preferences.
- Cause: By default, eufy SoloCam will detect all motions including humans and non-human objects, such as cars and animals. This may also lead to unnecessary and excessive motion detection, especially if the environment has a lot of motion activities resulting from passing cars in the camera’s field of view.
Solution: To minimize unnecessary motion detection, you can set the type of motion that the camera detects to human motion only by launching eufy app > Camera Settings > Motion Detection > set it to Human Only. Additionally, you can also adjust the Detection Sensitivity setting to determine a suitable setting after the Detection Type has been set to Human Only.
- Cause: eufy SoloCam will detect motion when motion activity occurs inside the camera’s field of view. If the camera’s field of view generally has a lot of activities, such as when the camera is facing a busy street, then the camera will most certainly trigger excessive motion detection as a result.
Solution: To minimize unnecessary motion detection, you can customize up to two activity zones on eufy SoloCam in order to only record motion activity that matters to you. Please launch eufy app > Camera Settings > Motion Detection > Activity Zone > add up to two activity zones to cover areas where you would like the camera to monitor.
If you have further questions regarding how to avoid false triggers on eufy SoloCam, please contact us for assistance.
