Due to security measurements, you will not be able to update or change your eufy Pet app account’s email address once you have signed up for an account using a specific email address. However, if you would like to use a new email address to set up your existing device, please follow the steps below.

Step 1 - Remove your eufy Pet Camera from your existing account

Please launch the eufy Pet app > Profile > My Devices > Pet Camera > scroll down to the bottom and tap the Remove Device button.

Step 2 - Delete your existing eufy Pet app account

Please launch the eufy Pet app > Profile > tap on your nickname and email address > Email > Delete Account.
Note: Please note your account will be permanently deleted and all of the information cannot be retrieved.

Step 3 - Sign up for a new eufy Pet account using your new email address

Please visit Creating an Account for the eufy Pet App for the detailed step-by-step instruction on how to sign up for a new eufy Pet account.

Step 4 - Set up your eufy Pet Camera under your new eufy Pet account

Once you are signed in to the eufy Pet app under your new eufy Pet account, please visit How to Add eufy Dog Camera D605 to eufy Pet App for the detailed step-by-step instruction on how to set up your camera under your new account.

If you have further questions regarding how to change your eufy Pet app account, please contact us for assistance.