|
Error Code
|
Reason
|
Troubleshoot
|
|
-1
|
Unable to connect to HomeBase
|
Close the app completely and launch the app again
|
|
-3
|
Unable to connect to HomeBase
|
Either restart the HomeBase or try another WiFi network if possible
|
|
-6
|
Device is offline
|
Check the status of your WiFi network or remove and add the device again
|
|
-11/-12/-13
|
Unstable network
|
Close and launch the app again or try another WiFi network if possible
|
|
-17/-20/-22
|
Unstable network
|
Log out of the app, close it completely, launch the app and sign in again
|
|
-23
|
An error of the app status
|
Close the app completely and launch the app again
|
|
-99
|
Internet connection is unavailable
|
Confirm if your Internet connection is stable and if other WiFi devices are also experiencing connection issues
|
|
-102
|
More than the maximum connection allowed
|
Either restart the HomeBase or log out of the app and sign in again
|
|
-103
|
Cannot change device settings in the app
|
Check the status of your WiFi network or remove and add the device again
|
|
-104
|
Invalid account
|
Restart the HomeBase or remove and add the HomeBase again
|
|
-106/-108/-109
|
Cannot find the device
|
Place the camera closer to the HomeBase or remove and add the camera again
|
|
-107/-114
|
Unstable network
|
Check the status of your WiFi network or try another WiFi network if possible
|
|
-110
|
Unstable network
|
Restart the HomeBase
|
|
-111
|
Cannot open file
|
Update the HomeBase to the latest firmware version
|
|
-112
|
HomeBase is updating
|
Wait until the update completes and try it again
|
|
-113
|
Camera is updating
|
Wait until the update completes and try it again
|
|
-115
|
Cannot detect human face
|
Take another clear photo and upload it to the HomeBase again
|
|
-117
|
Low battery
|
Recharge the camera
|
|
-118
|
No SD card detected
|
Insert a Class-10 micro SD card that does not exceed 128 GB
|
|
-119
|
Formatting the SD card
|
Wait until the formatting process completes and try it again
|
|
-120
|
Unstable network
|
Restart the HomeBase
|
|
-121/-122/-123/-124
|
Temperature is too high
|
Check if there is direct sunlight and remove the camera to bring it indoor until it cools down and try it again
|
|
-126
|
Cannot connect to doorbell
|
Restart the doorbell and verify your WiFi connection is stable
|
|
-132
|
SD card failure
|
Use a Class-10 micro SD card that does not exceed 128 GB
|
|
-203/-204
|
WiFi issue
|
Check the status of your WiFi network and restart the device
|
|
-997
|
Network issue
|
Confirm if your Internet connection is stable and if other WiFi devices are also experiencing connection issues
|
|
HomeBase is busy
|
HomeBase is busy
|
Restart the HomeBase
|
|
Settings failed
|
Unstable network
|
Restart the HomeBase or try another WiFi network if possible
|
|
System Upgraded. Please remove all of the devices and add again
|
System Upgraded. Please remove all of the devices and add again
|
Restart the HomeBase or remove and add the HomeBase and camera again
|
|
Unable to connect to application server
|
Cannot connect to the eufy server
|
Try another network (WiFi or mobile data) on your smartphone
|
