If your eufy Garage-Control Cam or eufy Garage Door Sensor appears offline in the eufy app, please try the following troubleshooting steps to verify if the issue can be resolved.
Garage-Control Cam
Please verify your router can access the Internet without issues.
Please make sure your 2.4GHz WiFi network has a strong and stable signal.
Please make sure your Garage-Control Cam is not installed at a place that cannot receive a strong and stable network connection from your 2.4GHz WiFi network.
Please try to restart the Garage-Control Cam by unplugging and plugging in the power adapter.
Please try to remove the Garage-Control Cam from the eufy app and then add the Garage-Control Cam again.
Garage Door Sensor
Please make sure your garage opener is powered on.
Please verify the wire connection between the garage opener and the Garage-Control Cam is not loose.
Please make sure the Garage Door Sensor is not installed at more than 30ft away from the Garage-Control Cam since the sensor is connected to the Garage-Control Cam via Bluetooth.
Please check if the battery needs to be replaced.
Please try to remove the Garage Door Sensor from the eufy app and then add the Garage Door Sensor again.
If your eufy Garage-Control Cam or eufy Garage Door Sensor still remains offline, please contact usfor assistance.
