When night vision doesn’t work properly or when the livestream remains dark at night, please make sure you have checked the following tips.
1. Make sure you have turned on the Night Vision or Auto Night Vision mode in the eufy app.
- For Doorbell: How to Turn On the Night Vision for Doorbells
- For eufyCams: How to Turn On the Night Vision for eufyCams
- For Floodlights: How to Turn On the Night Vision for Floodlight Cameras
- For Indoor/Outdoor Cams: How to Turn On the Night Vision for Indoor/Outdoor Cams
2. Check if there are red IR lights in front of the security camera in night vision mode.
If there are no red IR lights in front of the security camera, the security camera’s IR lights are defective. Please contact us for warranty replacement.
3. Check if the security camera works well during the daytime.
If the camera works well during the daytime but the image is dark at night, try shaking the camera several times to resolve the IR cut sensor problem. If the issue persists, please contact us for warranty replacement.
If you still have questions, please contact us for further assistance.
