If your video doorbell is blurry, grainy, or isn't showing the way you expect it to, there are a few troubleshooting steps you can try to see if it will fix it. Normally, we will divide this issue into four parts according to the phenomenon.

Image Blurry

Please be advised that in rainy weather or during freezing temperatures, there may be water condensation or frost on the lens which will affect the clarity of the image. 

We receive some feedback from other customers that can fix the issue of using a hairdryer to blow it. 

Pink Image

The cause for this issue might be IR-cut stuck. We suggest you shake the doorbell and re-add it to the eufy App.

Too Bright At Night

If the Live View is too bright at night when installed, we assume that the brightness is caused by the reflection of the wall or door handle. We suggest you adjust the location of the doorbell with the help of a 15° mounting wedge.

Black And White Image In The Daytime

We suggest you turn off “Auto Night Vision” to see how it works.

If the issue still exists, we appreciate it if you could provide images or videos to us so that we can assist you further.