If your video doorbell image is blurry, grainy, or isn't showing the way you expect it to, there are a few troubleshooting steps you can try to verify if the issue can be resolved. Normally, the doorbell's image quality issue can be divided into four categories according to the specific issue listed below.

Blurry Image 

Please be advised that in rainy weather or during freezing temperatures, there may be water condensation or frost on the lens which will affect the clarity of the image. 

According to the feedback we received from customers, this issue can usually be resolved by using a hairdryer to dry the camera lens.

Pink Image

This is caused by a stuck IR-cut sensor in the doorbell, which can usually be resolved by shaking the doorbell and then adding the device according to the Eufy App path "Main Page > Security > Add Device > Scan QR code " or "Main Page > Security > Add Device > Search Device"

Too Bright at Night

If the live view is too bright at night, it is usually caused by the reflection of a wall or a door handle that is in the camera's field of view. This issue can usually be resolved by adjusting the location of the doorbell with the help of a 15° mounting wedge.

Black and White Image in the Daytime

Please turn off "Auto Night Vision" to verify if the issue can be resolved.

If the issue still persists, please contact us and provide a few pictures or videos showing the exact issue for further assistance