Setup Status
 

1. Why is there no beep when the camera's SYNC button is pressed?

  • Try again. Hold the SYNC button for 2 seconds.
  • If you still don't hear a beep, hold SYNC for more than 10 seconds. This restarts the camera.

2. Why is the LED of the camera steady blue-violet during setup?

  • The camera takes about one minute to start. After the camera has finished booting up, the LED turns from blue-violet to blue. Please do not disrupt the process.
  • Make sure you use the original or a 5V 2A equivalent power adapter. Otherwise, the camera will not receive sufficient power to work.

3. Light Indicators

Solid Violet

System is initializing

Solid Blue

Working normally or ready for setup

Blinking Red

Not connected to the internet

Solid Red

Recording or the live stream is being viewed

Flashing Blue and Red

Firmware upgrade in progress

Note: Keep the camera connected to a power source

 
 
Unresolved icon
0 undefined
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa