This article is designed to provide common troubleshooting questions and their corresponding solutions for the S1 Pro base station.
The base station cannot charge or power on.
Try a different electrical outlet to verify whether the base station can power on. Sometimes, the issue may be due to a defective electrical outlet.
Check the power cord on the back of the base station to ensure it is firmly connected. A loose connection can prevent the base station from receiving power.
Abnormal noises during theself-emptying process after the robot is recharged.
Inspect the dustbin for blockages. If debris is clogging the dustbin, please empty and clean the dustbin thoroughly.
Check the air inlet and outlet at the base station for obstructions that could cause abnormal noises.
Verify if the dust bag is full or incorrectly installed. A full or misaligned dust bag can cause the base station to emit abnormal sounds.
Remove the clean/dirty water tank from the base station, then carefully lay the base station on its side and use a screwdriver to remove the bottom transparent shell to check for debris blocking the pathways.
Ensure the dust bag is correctly installed and check if it is full. Please note that an overfilled dust bag can lead to leaks.
Replace the dust bag with a new one to verify if the issue persists.
And please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
A detailed description of the issue you are experiencing.
The specific error message or code displayed on the eufy Clean app or voice alert emitted by the S1 Pro.
If the issue is either a routing or mapping issue, please launch the eufy Clean app and proceed to Settings tap the "S1 Pro" icon > Activity Log Upload > Copy Device Information.
You can refer to the below article to get more details:
