If the doorbell can’t power on, please try the following tips.
1. Use a micro USB cable to connect the Video Doorbell Dual to the HomeBase or a wall charger, and check if the LED indicator on the doorbell lights up indicating the doorbell is charging.
If the LED indicator on the doorbell lights up, please charge the doorbell for 3 hours;
If the LED indicator does not light up, please try using another micro USB charging cable.
2. Use another 5V/2A power adapter to charge the Video Doorbell Dual. If the LED indicator on the doorbell lights up, please charge it for 3 hours. Please note if a 5V/1A power adapter is being used to charge the battery Video Doorbell Dual, it will take 6 hours to fully charge the doorbell.
3. Check the temperature since the battery Video Doorbell Dual has an operating temperature range from -4°F to 122°F.
If the issue persists, please contactus for further assistance.
