There are four steps to receive notifications. It has to successfully finish all four steps before a notification is pushed to your phone.
Step One: eufySecurity device detects an event (motion/human);
Step Two: eufySecurity device sends the event to the eufy app;
Step Three: eufy app sends the event to Apple/Google server;
Step Four: Apple/Google server sends the notification to your phone;
The notification delay usually happens at step 4, but there are many external factors that might cause a delay, such as Apple’s APNS server, phone’s network and so on.
If possible, please try the following tips:
1. Share your security device with others and see how notification works on their phone. Learn more about Share Your eufySecurity Devices With Your Family.
2. Check the upload speed of your WiFi network. Please test and make sure your upload speed is at least 50kb/s.
3. Exit the app completely and press the doorbell button to see if you can receive timely notifications.
4. Please check your phone's settings and see whether the eufy app was added to the power-saving whitelist, which may affect the running of the app in the background. (This is only on Android phones. Samsung customers can learn how to add an app to the whitelist by clicking here.)
5. Please go to Notification (Doorbell Settings) in App > Select “Most efficiency” or “Full effect” mode instead of “Include Thumbnail”.
If the issue still persists, please contact us for further assistance.
