Too Many False Alarms on eufy Wired Doorbells

Eufy wired doorbell does not have PIR sensors and it detects movement through pixel changes and AI algorithms. The mechanism of motion detection is that the movement of an object with temperature in the activity zone will be triggered. 

 

If it is obviously being triggered by the same object or the doorbell faces a complex street (like car tires, pillars, chandeliers, shadows, roads, windows, etc.), please try the following tips.

 

Some Suggestions for Solving False Trigger 

1. Set an ignored zone in the corresponding position. 

Go to Motion Detection> Activity Zone to set up Ignored Zone. The blue zone is the activity zone, while the red zone is the ignored zone. The ignored zone cannot be enlarged as it may miss detection.


 

2. Try to turn down the Sensitivity in the eufy app.


 

Note: Tuning Motion Detection is a trial-and-error process as the doorbell views are different from user to user. 

 

If you could not get it to work, please contact us for further help and also provide us with the following information for further investigation. 

1. A screenshot to show your doorbell view and activity zone if it is set up. 

Steps in app: Side menu > My devices > Doorbell settings > Motion detection > Activity zone.

2. A picture to show sensitivity level.

3. A picture or a video to show which object was false triggered so that we can design an activity zone for you.

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