When you have Alexa in your house, you may want to integrate eufySecurity devices with your Alexa. During this process, if you encounter the following issues, please try the following instructions.
Cannot Connect to the Alexa
1. Check if there are any Internet connection problems.
2. Try to reboot the smart device and re-discover the device on Alexa.
Learn more about how to set up Alexa for eufySecurity: Alexa Setup Guide for eufySecurity Devices.
Cannot Livestream When Voice Commands Are Given
If you cannot livestream on Alexa when you give voice commands, please try the following.
1. Make sure you are using the proper commands when talking to Alexa. Here are some suggested Alexa commands.
2. Make sure you can see the live stream in eufySecurity web portal. If not, the problem exists in internet connection.
3. Delete and re-link eufySecurity skill under your Alexa account. Here is how: Alexa Setup Guide for eufySecurity Devices.
4. Confirm if the Alexa account is the same as Amazon account.
5. Confirm if the Alexa account is the Admin account of eufy camera (not the sharing account).
6. Reboot the router and restart the Homebase/main device in the App.
There Is a Delay When Live Streaming on Alexa
This issue normally occurs due to the network connection. You can try the troubleshooting of “Cannot Livestream when voice commands are given” to see if it helps.
Besides, turn down the video quality of the doorbell/camera in doorbell/camera settings. Here is the step in the Eufy app: Camera/Doorbell Settings > Video Quality.
No Response on Alexa When Pressing the Doorbell Button
When pressing the doorbell button, Alexa will play the voice prompt saying “someone is ringing the bell”. If there is no response on Alexa when pressing the doorbell, please try the following tips.
1. Delete and re-link the eufySecurity skill under your Alexa account. Here is how: Alexa Setup Guide for eufySecurity Devices.
2. Make sure to enable the doorbell press and communication in the Alexa App.
If the above instructions cannot resolve your issue, please contact us for further assistance.
