When you have a Google Assistant-enabled device (eg. Google Nest Hub) in your house, you may want to integrate eufySecurity devices with your Google Assistant-enabled device. (Note: eufy Devices don't support setting up in Google TV now) During this process, if you encounter the following issues, please try the following instructions.

Cannot Connect to the Google Assistant-Enabled Devices

1. Check if there are any Internet connection problems.

2. Try to reboot the smart device and re-discover the device on Google Assistant-enabled devices. 

Learn more about how to set up Google Assistant for eufySecurity: Google Assistant Setup Guide for eufySecurity Devices.

Cannot Livestream When Voice Commands Are Given

If you cannot live stream on Google Assistant-enabled devices when you give voice commands, please try the following. 

1. Make sure you are using the proper commands when talking to Google Assistant-enabled devices. Here are some suggested voice commands.

2. Make sure you can see the live stream in eufySecurity web portal. If not, the problem exists in the internet connection.

3. Delete and re-link eufySecurity skill under your Google account. Here is how: Google Assistant Setup Guide for eufySecurity Devices.

4. Confirm if the Google Assistant-enabled device account is the same as the Google account. 

5. Confirm if the Google Assistant-enabled device account is the Admin account of eufy camera/doorbell camera (not the sharing account).

6. Reboot the router and restart the Homebase/main device in the App.

There Is a Delay When Live Streaming on Google Assistant-Enabled Devices

This issue normally occurs due to the network connection. You can try the troubleshooting of “Cannot Livestream when voice commands are given” to see if it helps. 

Besides, turn down the video quality of the doorbell/camera in doorbell/camera settings. Here is the step in the eufy app: Camera/Doorbell Settings > Video Quality.

If the above instructions cannot resolve your issue, please contact us for further assistance.