If you are experiencing difficulties connecting your Permanent Outdoor Light E120 to the Internet, please refer to the following troubleshooting steps to resolve the issue:

1. Check your WiFi network settings. The Permanent Outdoor Light E120 does not support 5GHz WiFi network, so please confirm your router is set to 2.4GHz. If it's not showing an available 2.4GHz WiFi network, simply configure your router settings and then restart your router.

2. Follow the in-app instructions step by step. When connecting your Permanent Outdoor Light E120 to your 2.4GHz WiFi network via the eufy Life app, please make sure you do not skip any steps. Please note that each step in the setup process is crucial in establishing a successful connection.

3. Verify your WiFi credentials. Please verify that you have entered the correct WiFi name and password. A small typo can prevent your Permanent Outdoor Light E120 from connecting to the Internet.

4. Try a different connection. If you have already tried the above steps and still cannot connect your Permanent Outdoor Light E120 to the Internet, please try connecting the Permanent Outdoor Light E120 to another router or your phone's hotspot. This method can help determine if the issue is due to your router or the Permanent Outdoor Light E120 itself.

If you have any other questions about the Permanent Outdoor Light E120, please don't hesitate to reach out to us for further assistance.