If you are experiencing issues logging in to your eufy Baby app, please try the following troubleshooting steps to verify if the issue can be resolved.
Email already exists error
This indicates that you had previously signed up for an account using the same email address. Please simply log in to the existing account using the same email address without signing up for a new account.
Incorrect email or password error
Please verify you have entered the correct email address, which is the one you had used to sign up for a new eufy Baby account. If you have already verified the email address is correct, please reset the password by clicking on the Forgot Password? option on the log in screen.
Server error
This is usually due to network issues, such as being unable to connect to the Internet. Please try the following steps:
- If your smartphone is connected to a WiFi network, please disable WiFi and connect your smartphone using mobile data if available.
- If your smartphone is using mobile data, please connect your smartphone to a stable WiFi network with a strong signal if available.
- Uninstall and reinstall the eufy Baby app on your smartphone.
If you are still experiencing issues logging in to your eufy Baby app, please contact us for assistance.
