Please note having a stable Internet connection is essential for your eufy Pet Camera to stay connected, otherwise the camera may drop offline and you will not be able to control it or watch live view via the eufy Pet app.
Additionally, the LED indicator light on your eufy Pet Camera will also display corresponding device status. For a complete list of LED indicator light status, please visit Learn About the LED Indicator Light Status on eufy Dog Camera D605.
If the LED indicator light is flashing red
A flashing red indicator light indicates the device is disconnected from the Internet, please verify the 2.4GHz WiFi network in your home is working properly with a stable and strong connection to devices on the network.
If the LED indicator light is off
When the LED indicator light is turned off, this indicates the camera is currently powered off due to a defective power adapter, cable, or power outage. If there is not an ongoing power outage, please visit Troubleshooting eufy Pet Dog Camera's Power Adapter and Cable Issues for detailed instructions on how to verify if the power adapter or the cable is working properly.
What if I am currently away from my dog camera?
If you are unable to check the camera’s LED indicator light status, please try the following troubleshooting steps:
- Fully close the eufy Pet app on your smartphone and then launch the app again.
- If your smartphone is connected to WiFi, please disable WiFi and connect your phone using mobile data if available.
- If your smartphone is using mobile data, please connect your phone to a stable WiFi network with strong signal if available.
- Uninstall and reinstall the eufy Pet app on your smartphone.
- Try logging in to your eufy Pet account on another smartphone if available.
If you are still experiencing issues connecting to the eufy Pet app after setting up your eufy Pet Camera, please contact us for assistance.
