Understanding Factors Influencing the Cross-Camera Tracking Function in the eufy Security App
 

In most cases, it is easy to get decent footage stitching results. However, there are still certain scenarios that may affect the accuracy of footage stitching.

 

1. Unsuitable Viewing Angle

The camera's tilt angle is too large to capture an individual's appearance for successful recognition.

💡 Advice: Adjust the camera position and angle.

 

2. Human Behavior

Changes in clothing or behavior as an individual moves around may result in the individual being recognized as a different person. For example, a person transitions from walking to riding a bike, or a person puts on a jacket while walking.

 

3. Blurry Image

An individual may appear blurry in the video because the camera is mounted too high, the individual is too far from the camera, or the camera lens may have fogged up due to weather conditions.

 

4. Lighting Conditions

Black and white night vision video is challenging to track. Changes in lighting conditions, such as a person moving from outdoors to indoors, or in and out of sunshine can affect the accuracy of recognition.

💡 Advice: Adjust the camera position and angle.

 

5. Blocked View

The camera has obstacles blocking a clear view of the individual.

💡 Advice: Adjust the camera position and angle.

 

Additionally, if you come across these scenarios, it is highly recommended to try the following tips:

1) Adjust your camera. For instance, try changing the viewing angle, altering the installation location, and installing additional lights where the camera is installed to provide better lighting at night.

2) Find missing clips using the "Search" function on the tracking video player interface.

58721f4b-f089-48e6-bd7d-63a885813a5e.png

3) Mark the issue on the tracking video player interface and share videos with eufy engineers to investigate and improve results with future updates.

58721f4b-f089-48e6-bd7d-63a885813a5e-2.png

 

If you encounter any issues or have any questions about the Cross-Camera Tracking function, please don't hesitate to reach out to us for further assistance.

Unresolved icon
76 undefined
S380 HomeBase (HomeBase 3) Compatibility
215012 views37 likes/2024-12-25 14:45:40
Differences Between All eufyCams
14778 views1 likes/2025-11-05 10:27:38
Introducing eufy S380 HomeBase (HomeBase 3)
15072 views1 likes/2025-04-07 18:06:40
What is the S380 HomeBase(HomeBase 3) storage type?
16501 views1 likes/2025-04-07 18:03:13
S380 HomeBase (HomeBase 3) Goes Offline
14231 views1 likes/2025-04-07 18:03:14
Issues of the Hard Drive in S380 HomeBase (HomeBase 3)
11495 views1 likes/2025-04-07 18:06:16
Introduction to New eufy App
32250 views9 likes/2025-06-04 14:38:58
Download icon
eufyCam_E330 (Professsional)_4-Cam_Kit_QSG_EU
Download icon
eufyCam_E330 (Professsional)_Add_On_QSG_EU
Download icon
T8600 eufyCam E330 (Professional) EU Declaration of Conformity
Download icon
eufyCam E330 (Professional) User Guide (T8600)
Play videoeufyCam E330 Installation Guide - adjust the angle vertically
eufyCam E330 Installation Guide - adjust the angle vertically
Play videoeufyCam E330 Installation Guide - adjust the angle horizontally
eufyCam E330 Installation Guide - adjust the angle horizontally
Play videoHow to Schedule Your eufySecurity Devices
How to Schedule Your eufySecurity Devices
Play videoeufy Security App Functions
eufy Security App Functions
Play videoHow to Turn On / Off the Snooze Feature
How to Turn On / Off the Snooze Feature
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa