What can I do if my door frame uses a deadbolt spacer instead of a strike plate?
If your door frame has a deadbolt spacer instead of a strike plate, please send an email to support@eufylife.com with the following information.
Proof of purchase.
Online purchase example: Your Amazon order number.
In-store purchase example: Your receipt from the store.
A photo of your door frame and the deadbolt spacer.
Current valid shipping address.
Note: Please provide a physical mailing address and not a P.O. Box.
Once eufy support team is able to verify the above information and validate your C210 Smart Lock’s warranty, a compatible deadbolt spacer will be processed and shipped to you.
If you have any further questions regarding eufy C210 Smart Lock, please contact usfor assistance.
