If you encounter a technical issue with your E25/E28 robot that cannot be resolved, please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
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A detailed description of the issue you are experiencing.
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The specific error message or code displayed on the eufy app or voice alert emitted by the E25/E28 robot.
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If the error is either a routing issue or a mapping issue, please launch the eufy app and proceed to Settings > tap the "eufy Omni E25" or "eufy Omni E28" icon > More Settings > Activity Log Upload.
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Please also include a screenshot of the cleaning history from the app. If the current cleaning task has not been completed, kindly provide a screenshot of the ongoing cleaning interface instead.
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To assist eufy engineers in analyzing your logs, please tap Device Info > tap Copy Device Information.
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List the troubleshooting steps you have already done.
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Provide videos or photos that show the robot's behavior and its surrounding environment, especially the exact location where the issue occurs. Please also include environmental details, such as flooring, location, etc.
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Proof of purchase. A screenshot or photo of your order invoice or receipt.
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Any other relevant information that might assist eufy engineers in diagnosing the issue.
Remember, we are always here to help! Even if you do not have all the information readily available, we will gladly guide you through the necessary steps to resolve the issue with your E25/E28 robot.
