If you encounter a technical issue with your S1 robot that cannot be resolved, please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
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A detailed description of the issue you are experiencing.
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The error message or code displayed on the eufy Clean app or voice alert emitted by the S1 robot.
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If the error is either a routing issue or a mapping issue, please launch the eufy Clean app and proceed to Settings > tap the "Robovac" icon > Device Info > Copy Device Information.
Then, please return to Settings > Robot Settings > enable the "Activity Log Upload" feature.
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List the troubleshooting steps you have already done.
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Provide videos or photos that show the robot's behavior and its surrounding environment, especially the exact location where the issue occurs. Please also include environmental details, such as flooring, location, etc.
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Proof of purchase. A screenshot or photo of your order invoice or receipt.
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Any other relevant information that may assist us diagnose the issues.
Remember, we are always here to help! Even if you do not have all the information available, our Support Engineers will gladly guide you through the steps to resolve the issue with your S1 robot.
If you have any other questions regarding the S1 robot, please don't hesitate to contact us for further assistance.
