f you cannot find your phone using your SmartTrack Card/Link, try the following troubleshooting steps:
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For Android phones: The Find My Device feature is available on phones with Android 6.0 and newer, but the Find My Device network requires Android 9.0 and newer.
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For Android phones: Please do not select Power Optimization mode.
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Confirm the Phone Finder switch is enabled in the eufy app.
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Ensure the location is set to “Always Allowed” with notification enabled.
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If the phone is out of the SmartTrack Card/Link’s Bluetooth range, it will not receive a signal from the device.
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If the phone is within the SmartTrack Card/Link’s Bluetooth range, the phone’s volume may be low. Please walk around with the SmartTrack Card/Link to reconnect it to the phone and listen to the ringer.
If you have any other questions regarding the SmartTrack Card/Link, please don't hesitate to contact us for further assistance.
