For security purposes, it is required to enter your existing Master PIN code before setting up a new Master PIN code. However, if you have forgotten your SmartDrop Master PIN code, the only way to set up a new Master PIN code is to remove the SmartDrop from your eufy app and then set it up again as a new device in the eufy app.

Please launch the eufy app > SmartDrop Settings > select the Remove Device button to remove the SmartDrop from your account, then set it up again as a new device in the eufy app.

Please visit How to Connect eufy SmartDrop T8790 to a WiFi Network for detailed instructions on how to set up your SmartDrop in the eufy app.

If you have further questions regarding how to reset the Master PIN code on your SmartDrop, please contact us for assistance.