What should I do if Video Doorbell S4(T8215) goes offline?
The most common cause is that the HomeBase or the router loses the internet connection. Troubleshooting steps: 1. Check if the doorbell is connected to AC power: ensure the doorbell is properly connected to a 16-24V AC power source. 2. Check the doorbell status: press the doorbell button to see if the LED lights up; if not, set the doorbell to ON in the camera settings. 3. Check the distance: if the doorbell was recently moved, try moving it closer to the router or the HomeBase. 4. Re-add the device: remove the offline doorbell in the eufy Security app and add it again. 5. Check the HomeBase connection status via its LED indicator: blue means a normal connection; red means it cannot connect to the internet.
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