If your HomeBase 3 cannot successfully update the firmware, please try the following troubleshooting steps to solve the issue:

1. Check whether the LED indicator displays a solid blue light on the HomeBase 3. If the LED indicator shows a solid blue light, please restart the HomeBase 3 by unplugging and plugging the power adapter cable. After the HomeBase 3 reboots, try to update the firmware by opening the app and going to HomeBase 3 Settings > General > About Device > Check for firmware update.
2. If the LED indicator displays a red light on the HomeBase 3, please wait approximately five minutes for the HomeBase 3 to restart. If the LED indicator still shows a red light after five minutes, please check if the Ethernet cable is inserted correctly and ensure your router has Internet access.
3. If the LED indicator displays a flashing red and blue light alternately, it indicates that the HomeBase 3 is updating the firmware. Please wait approximately 10 minutes for the HomeBase 3 to complete the firmware update.