What should I do if my HomeVac H15/H20 cannot pick up dust?
If your HomeVac cannot pick up dust or the suction becomes weak, please refer to the following possible causes:
• The dust cup is full.
• The battery level is low.
• The filters are too dirty.
Please try the following troubleshooting steps:
• Empty the dust cup.
• Recharge the battery.
• Remove the dust cup and then clean the filters. Make sure filters are completely dry before using the vacuum again.
If you have any further questions, please contact us for assistance.

What should I do if my HomeVac H15/H20 cannot pick up dust?
Download
Applicable for those products :

Resolved

Unresolved
Copied
27 Results
eufy Product Warranty FAQ
3214 views/
1 likes/2025-04-07 17:40:34
How to contact a Human Customer Service Representative?
7369 views/
1 likes/2024-11-27 10:43:42
eufy US Official Website Order FAQ
1004 views/
1 likes/2025-04-07 18:26:49
eufy UK Official Website Order FAQ (For UK only)
822 views/
1 likes/2025-04-07 18:25:39
How can I provide sufficient proof of purchase to claim a warranty?
592 views/
1 likes/2025-05-16 11:09:08
Payments & Vouchers FAQ
1682 views/
1 likes/2024-11-27 10:08:25
How many times can you wash the HomeVac filter before it should be replaced?
2886 views/
3 likes/2022-04-08 14:37:48
How to recycle my eufy?
2348 views/
1 likes/2022-12-29 10:36:55
Differences Between eufy HomeVac H15 and H20
1588 views/
2 likes/2022-08-15 00:10:40
How do I charge my eufy HomeVac H15/H20?
1458 views/
1 likes/2022-08-15 00:10:40
View More
Manuals & Downloads

【T8010】【HomeBase 2】EU Declaration
Download

T8113S_EU Declaration of Conformity
Download

eufyCam_2C_Pro_Set_Manual_us
Download

RoboVac 30C_Manual_EN
Download

video_Doorbell_2K_(Wired)_Manual_us
Download

Motion_Sensor_manual_us
Download

RoboVac 35C/25C_Manual_EN
Download

720p_Video_Baby_Monitor_manual_us
Download

HomeVac S11 Go/Reach/Infinity_EN+ES_Manual
Download

eufyCam_2_Pro_Set_Manual_us
Download
Support Videos