If your S220 SoloCam does not play any sound when you are watching the live stream, please try the following troubleshooting steps to verify if the issue can be resolved.

• Please check whether you have disabled the Speaker icon on the camera’s live view screen in the eufy Security app.
• Please check whether you have enabled both Microphone and Speaker settings in the camera’s Audio Settings page. You can check the settings by going to the Devices tab > S220 SoloCam > select the “...” icon > select the gear wheel icon > Camera Settings > Audio Settings > verify both Microphone and Speaker settings have been enabled.

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.