If your S220 SoloCam is showing offline in the eufy app, please try the following troubleshooting steps to verify if the issue can be resolved.
- Make sure your S220 SoloCam has enough power. If needed, please try charging the camera until it is fully charged.
- Verify whether your router is working properly with a stable WiFi connection. Additionally, try moving the camera closer to your router to check whether the issue is caused by a weak WiFi connection.
- Try rebooting your S220 SoloCam by pressing and holding the SYNC button for two seconds.
- Try rebooting your phone and launching the eufy app again.
If the above troubleshooting steps did not resolve the issue, please remove the S220 SoloCam in the eufy app and set it up again as a new device. In order to set up the camera as a new device after it has been removed in the app, please launch the eufy app > Devices tab > Add Device > select the S220 SoloCam > select your 2.4GHz WiFi network and enter the WiFi password, then tap Next > press and hold the SYNC button on the S220 SoloCam for two seconds until it emits a beeping sound, then tap the Heard a Beep button on the screen > use the S220 SoloCam to scan the QR code on your phone’s screen > SoloCam will automatically connect to the selected 2.4GHz WiFi network.
If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.
