What should I do if the Smart Lock C30 cannot find my Wi-Fi network?
If the Smart Lock C30 cannot find your Wi-Fi network, please try the following troubleshooting steps:
- Make sure your router works properly and its network name is not hidden. If the network name is hidden, please click "Others" and enter the Wi-Fi credentials manually.
- Ensure the Smart Lock C30 is not installed at a location out of your router's coverage.
- Ensure your Wi-Fi network is not set to use WEP encryption security protocol. Please note that the Smart Lock C30 does not support WEP encryption.
- Try rescanning the Wi-Fi network.
- Press and hold the "SYNC" button on the Smart Lock C30 for 10 seconds to reset the device and start a new setup process.
If you have any further questions regarding the Smart Lock C30, please don't hesitate to contact us for assistance.
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